FAQs

We are always populating this area, so if something isn't here please get in touch.

Frequently asked questions

How long will my order take to arrive?


This all depends on the product ordered and whether it is a stock item. Plants are generally in stock and will be sent out within 24hours of being ordered, so you can expect delivery within a week of ordering, although for live plants we would usually expect delivery within a few days. For made to order items like our terrariums we would ask you to allow up to two weeks for delivery. We will keep you informed of when your item is sent. All other items will be shipped within 24 hours of ordering providing they are in stock. If a product is on back order we will advise you of this.




Where do your plants come from?


Our foliage plants, cacti and succulents come from wholesalers in the UK which import from the Netherlands. Plants are usually shipped within a day of ordering so are incredibly fresh. Our ferns are sourced in general from the UK or Ireland but this depends on stock at our supplier.




How will my plants arrive?


Small plants and succulents are sent bare rooted and either boxed for multiple plant orders of carefully wrapped for single plants. This ensures that your order is easier and safer to send and also means I'm not sending you plastic pots to dispose, thus reducing your plastic consumption. The exception to this is the Crassula Hottentot. As an incredibly delicate plant I will send it out in the most suitable method depending on the plant itself. Other plants will be sent out generally without the pot and wrapped securely to ensure safe delivery and again, reduce plastic usuage.





GARDENS IN GLASS

A:   165 Colville Road, Lowestoft, Suffolk, NR33 9RE

T:   07960453893

E:  hello@gardensinglass.co.uk

Visits to see products is by appointment only evenings and weekends.

© 2019 by Gardens in Glass   VAT No:  295 1190 91